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GOLDENBOI489's avatar
GOLDENBOI489
Rising Novice
16 hours ago
Solved

I received a security warning for purchasing UT items.

Yesterday I purchased some customisable items for my Ultimate Team (Force). These items included an England Crest, and England kit and a Barnsley Kit. I bought them for 2,500, 9,000 and 300 coins. ...
gameplay discussion
xbox
  • EA_Darko's avatar
    EA_Darko
    11 hours ago

    Hey GOLDENBOI489​​​, actions taken on your account can be frustrating, and I understand how the process is taxing on you but unfortunately, we on the forums can't directly deal with your ban due to privacy and security concerns.

    We are not able to discuss a warning or ban with you or give details on why a warning or ban may be placed or an appeal rejected, and our inability to verify account ownership with you on the forum means that we can direct you to the right support.

    What we can do is recommend that if you receive a ban from the team that you appeal the ban by following the steps in this help article

    If you wish for the warning to be removed, then you would need to speak with the team using the appeal link. Though, as only a warning, it may not be possible to appeal it.

    A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive are not automated; the team uses templates to ensure uniformity. 

    In your case, it may simply be that you were undertaking a number of actions that trigger a false positive. The game may have mistaken you for a bot or you were overbidding on items. What I would recommend is that going forward, you space your bids our a little more and if bidding on items that you not bid over the odds too often.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
11 hours ago

Hey GOLDENBOI489​​​, actions taken on your account can be frustrating, and I understand how the process is taxing on you but unfortunately, we on the forums can't directly deal with your ban due to privacy and security concerns.

We are not able to discuss a warning or ban with you or give details on why a warning or ban may be placed or an appeal rejected, and our inability to verify account ownership with you on the forum means that we can direct you to the right support.

What we can do is recommend that if you receive a ban from the team that you appeal the ban by following the steps in this help article

If you wish for the warning to be removed, then you would need to speak with the team using the appeal link. Though, as only a warning, it may not be possible to appeal it.

A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive are not automated; the team uses templates to ensure uniformity. 

In your case, it may simply be that you were undertaking a number of actions that trigger a false positive. The game may have mistaken you for a bot or you were overbidding on items. What I would recommend is that going forward, you space your bids our a little more and if bidding on items that you not bid over the odds too often.

Darko

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