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Glaxys1907's avatar
Glaxys1907
Newcomer
15 hours ago
Solved

My account was unfairly banned.

I have never engaged in illegal coin trading even once. Please review all of my transactions. I have been regularly purchasing FIFA Points since the beginning of the year. Why would I do something like this to myself? I truly love this game and play it every day. I have invested a lot this year. Just as the Team of the Year period has arrived, my account was unfairly banned. I kindly ask for my case to be reviewed again and for the necessary action to be taken.

24 hours have passed since the appeal, but I haven’t received a response yet.”

 

Sincerely,

  • Hey Glaxys1907​,

    If you've already raised an appeal with our terms of service team, I'm afraid that I can only recommend that you're patient until they get back to you. It can take a few days before you hear a response, but they'll look at it as soon as possible. You'll get an email with their response.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hey Glaxys1907​,

    If you've already raised an appeal with our terms of service team, I'm afraid that I can only recommend that you're patient until they get back to you. It can take a few days before you hear a response, but they'll look at it as soon as possible. You'll get an email with their response.

  • Glaxys1907's avatar
    Glaxys1907
    Newcomer
    15 hours ago

    “First of all, thank you very much for your quick response. I’m just extremely disappointed. I’ve put a lot of effort into this game since the beginning. The best week of the game is approaching, and my account has been banned. I really don’t want to miss the Weekend League.”

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    I understand the frustration, but there's nothing we can do on our end to make it go faster. Hopefully you'll hear from them soon.

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