Number of cheaters is horrific!

You say cheaters “slip through the cracks,” but at the same time legitimate players are being flagged and restricted with no clear explanation.

I’ve been banned from the transfer market for “coin distribution,” which I have never engaged in. No coin buying, no selling — just normal trading. Yet I’m locked out with zero transparency about what actually triggered it.

Appeals don’t help. You just receive the same generic response over and over, with no evidence, no reasoning, and no real way to understand or challenge the decision.

From the outside, it’s very hard to believe there is any meaningful review happening.

Right now, it feels like players are being treated as guilty by default, without being given the information needed to prove otherwise.

Speaking for myself, I know I have not done any coin trading, which makes this even harder to understand.

At the same time, people are clearly encountering cheaters in matches. So from a player perspective it feels inconsistent:

Some actual cheaters slip through

While other players are punished without clear justification

I’ve now submitted a GDPR request as an EU player just to get basic insight into what data was used, because the normal support process provides none.

There needs to be more accountability and transparency here, especially when actions like this affect paying customers and core parts of the game experience.