Number of cheaters is horrific!

I’ve just played 4 games I won 1 ( only cos he quit) the  other 3 I was 3-0 up after 78 mins and lost, then I was 4-1 up after 82 mins and lost, then in my final game he had all gold common players again 3-0 up after 80 mins and lost and in every game it was as soon as he paused then unpaused no subs made or long enough to switch tactics and this isn’t just a one off it happens 90% of the time so can somebody please explain to me what pausing unpausing does to change the way you run, pass, tackle, shoot and most of all your almost guaranteed to lose 

Every time I face cheaters I submit a report through EA app. I usually run into at least one every week, but hitting 3 in a row is just madness. Btw i still have 6 matches left in Champs and at this rate i believe there's going to be more of them.

stay calm. I was banned a few days ago because I "cheated" in the game. I called and explained the situation that my internet is very bad at home and often disconnects out of the blue at 37Mbs.. it's not full fiber. I also submitted evidence with pictures when my internet actually drops at 0-0 in WL. After I log in, a message from them appeared again as if I had disconnected intentionally. I don't know what else to say.. I have a 28-day ban in my email and when I go to History Penalty it says it's permanent. I don't know what else to believe. I would like them to keep this account and return all the money I put into the game from the beginning until now.

You say cheaters “slip through the cracks,” but at the same time legitimate players are being flagged and restricted with no clear explanation.

I’ve been banned from the transfer market for “coin distribution,” which I have never engaged in. No coin buying, no selling — just normal trading. Yet I’m locked out with zero transparency about what actually triggered it.

Appeals don’t help. You just receive the same generic response over and over, with no evidence, no reasoning, and no real way to understand or challenge the decision.

From the outside, it’s very hard to believe there is any meaningful review happening.

Right now, it feels like players are being treated as guilty by default, without being given the information needed to prove otherwise.

Speaking for myself, I know I have not done any coin trading, which makes this even harder to understand.

At the same time, people are clearly encountering cheaters in matches. So from a player perspective it feels inconsistent:

Some actual cheaters slip through

While other players are punished without clear justification

I’ve now submitted a GDPR request as an EU player just to get basic insight into what data was used, because the normal support process provides none.

There needs to be more accountability and transparency here, especially when actions like this affect paying customers and core parts of the game experience.

Hey consigliere087​, 

Sorry to hear that you encountered players displaying cheating behaviour in multiple matches. 

I'm afraid we don't have the tools to investigate here on the forums, so please submit a report through the appropriate channels so the Terms of Service team can review those individuals. Unfortunately, some people slip through the cracks, so we appreciate you letting us know!