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BlackLizard9000's avatar
BlackLizard9000
Newcomer
11 hours ago

Penalty History stuck on Pending, cannot file Appeal for wrongful ban.

My account received a transfer market ban in error. I tried to appeal, but my EA Help portal is glitched. The case status is trapped between 'Fixed' and 'Pending', which has completely grayed out the Appeal button in my Penalty History. Chat support keeps repeating scripts and cannot help with website bugs. Can a Community Manager please flag my account ID for a manual reset?

EA_Mako EA_Aljo EA_Cade — my account is completely locked out of the appeal system due to this website error.

Thank you.

pc

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hello there. Sorry to say, we can't just reset your account ID. You'll need to submit a dispute so ToS can investigate the ban. It's also not something an advisor can help with so I wouldn't recommend opening cases for it. You can submit a dispute by following the instructions in this article regarding bans and suspensions. Thanks!

  • BlackLizard9000's avatar
    BlackLizard9000
    Newcomer
    6 hours ago

    Thanks for replying. However i'm unable to fill in a appeal through the link you sended because the previous appeal is stuck on "pending" and when i review it it says status "fixed". I'm also unable to edit or re-open the case due to this error. I tried to contact someone at EA to help me but i'm unsuccesful. 

    I can't do anything on my end so i hoped you could have someone look at the case that i believe is stuck in pending & fixed state at the same time.

    Once again, thank you for your time.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    It sounds like you already have an appeal submitted then. You'll need to wait for that investigation to complete.

  • BlackLizard9000's avatar
    BlackLizard9000
    Newcomer
    4 hours ago

    I'm not sure about that because the guy that processed my request changed the topic of my appeal and then closed it as fixed, yet he tells me if i think my sanction is a mistake i got to appeal to ToS team through the link. I'm stuck in a loop and i'm unable to appeal. I can't even see a status other "fixed". What am i doing wrong? 

    This is the mail i got a while ago: 

     
     
     

    Hi blacklizard9000,

         
         
      
     My name is Ferg, and I am part of the Customer Relations department here at EA.

    I'm contacting you regarding your General Data Protection Regulation request to inform you that we are working on your Subject Access Request (SAR).

    I have processed your request, and our Privacy team will email you once the requested data is ready.

    In order to preserve EA trade secrets, we do not include any data relating to our detection systems, game protection logs, or other similar data.

    If this request is due to a Terms of Service (TOS) sanction on your EA account, please know that a SAR will not affect the sanction.

    However, if you think the sanction was a mistake, you can appeal the decision following the information in our help article below.

    https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/

    If you have any other issues or questions that we can assist with, please contact us at help.ea.com.    		 
    		  
      

     

     

  • BlackLizard9000's avatar
    BlackLizard9000
    Newcomer
    4 hours ago

    I forgot to add that EA Privacy already send me my privacy data a few days after that email.

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