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2easysam's avatar
2easysam
Newcomer
7 days ago
Solved

perma banned for "balance Transfer" on new account

well this is amazing, i made a new account a week ago and was playing squad abttles, rivals etc all week then mid-day today  i recived an email stating "Your account has been suspended from EA SPORTS FC™ online access for 28 days" and the reason was "Using software or exploits to cheat at the game is against the rules", wich doesnt make any sence, then i went to ban history page and the ban is permanent and it was for "balance transfer". I have seen multiple people getting this ban mistakenly. If anyone has experianced this lmk how long it took them to fix it. 

  • Hey 2easysam​ I can see that you have already lodged an appeal so the best thing to do is to wait for the team to finish their investigation and respond.

    We are not able to assist with account issues here on the forums. We simply can't discuss your account with you without verifying account ownership.

    Let me know how you get on.

    Darko

     

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey 2easysam​ I can see that you have already lodged an appeal so the best thing to do is to wait for the team to finish their investigation and respond.

    We are not able to assist with account issues here on the forums. We simply can't discuss your account with you without verifying account ownership.

    Let me know how you get on.

    Darko

     

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