Unable to connect to ultimate team

Dear EA Support Team,

I am writing to report an ongoing issue preventing me from connecting to EA FC 26 Ultimate Team on my PlayStation 5. Although my internet connection is fully functional, Ultimate Team consistently fails to connect. My Wi-Fi is stable and performs well, and I am able to access and play all other game modes without any problems—this issue is isolated strictly to Ultimate Team.

I have already attempted several troubleshooting steps, including restarting my console, deleting and re-downloading the game, and rebuilding the PS5 database. Unfortunately, none of these actions have resolved the issue.

I kindly request that you review my account to determine whether there are any flags, restrictions, or other account-related issues that may be causing this problem. For reference, I reside in the United States, my PlayStation Network ID is upbeat-wax387, and my FIFA ID is fifabox25.

I would greatly appreciate your assistance in identifying the cause of this issue and helping me restore access to Ultimate Team as soon as possible. Thank you for your time and support.