Unauthorized purchase made by Son
I cannot believe i have had to put this on here... I have tried live chat numerous times but this is where they are pointing me...
My son who has autism has made 19 transactions that i did not authorise when i was out of the country for work, he has little understanding of money so he was just putting eafc points on whenever he wanted.
i explained my situation to multiple live chat staff and they all have been little to no use. i have all of my invoice numbers. im not sure what else to do as i feel completely powerless, live chat simply do not care. I also tried to escalate to managment to see if they could help only to be told that they do not have a management process!
Im hoping a community manager picks this up and resolves this as i have been a ea customer since 2009, they have made their fair share of money from me which isnt a problem... as long as it was me spending my money!
If somebody can reach out fast and fix this for me i would appreciate it.
