What is the point

I left a ticket last night after playing like 2-3 matches and witnessing the worst state of delay & suspicious gameplay (PC). I'm not a gamer myself but I loved FIFA since young ages (2001 was my first). UT was a peak idea for me always but this is the first year I actually had chance to experience it by myself, although I was watching the scene up to like 3 years ago, and I know mud gameplay, kick offs and everything else that goes with has had been a thing even back then. I know, we all make mistakes in personal & work lives (speaking of EA), but this is freaking key part of the game going on for years, and everyone is playing dumb or what? I was genuinely amazed how this was not constantly mentioned every day in the community, then I, as well, slowly blended in and accepted it is as it is, like a zombie, keeping playing it. However, last days it is horror.

They probably do know psychological tricks to keep you in it, but I honestly cannot believe how someone can be grinding (like me this year) and participate in this experience for one year and then decide it's perfectly fine to buy it again the next year. How, why? How are one does not feeling like a fool witnessing all of this from a leaders in the industry for like 30 years or so, from year to year, and still keep trusting them, giving them time, life energy, money. I, personally, do feel like that (which might be seen from a ticket up there😄) and I will surely make sure it does not happen again.