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MarioOliver410's avatar
MarioOliver410
Newcomer
20 hours ago
Solved

when can i get the result of my appeal of account ban

ihave already waiting about 15 days after submiting an appeal about the ban, and the status on waiting studio last 13 days, i just wonder when can i get the result

 

discussion
esports
pc
  • EA_Darko's avatar
    EA_Darko
    20 hours ago

    Hey MarioOliver410​ sorry to hear about the delay.

    That your case says waiting for Studio would mean that your case has been escalated to the studio team to look into.

    This would mean that the team found something and have asked the studio team to look into it further.

    The best thing to do is give them time to investigate and respond.

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    There is no schedule MarioOliver410​ or timeframe that we can give.

    The team tries to respond as fast as they can.

    Darko

  • MarioOliver410's avatar
    MarioOliver410
    Newcomer
    20 hours ago

    i know, but i cant see the schedule, maybe i will need to wait a month? what i can do is just waiting?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey MarioOliver410​ sorry to hear about the delay.

    That your case says waiting for Studio would mean that your case has been escalated to the studio team to look into.

    This would mean that the team found something and have asked the studio team to look into it further.

    The best thing to do is give them time to investigate and respond.

    Darko

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