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belgian-waffle8's avatar
28 days ago
Solved

bought the game on disc but still trail version

Hi,

I need help I played the trial version of EA Sports FC 26 on Xbox, and today I bought the full game on disc. However, when I start the game, my Xbox still says that my trial has expired and it won’t let me play the full version. I have already deleted the trial, reinstalled the game from the disc, restarted my Xbox, and cleared the cache, but the issue continues.

  • Hey belgian-waffle8​ If you have another profile on your console, try installing and launching the game from that account. Also, delete any cloud save files and clear the cache on your console.

    If the issue continues, please reach out to the support team so they can check your account and, if needed, remove the trial version from your profile.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hey belgian-waffle8​ If you have another profile on your console, try installing and launching the game from that account. Also, delete any cloud save files and clear the cache on your console.

    If the issue continues, please reach out to the support team so they can check your account and, if needed, remove the trial version from your profile.

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