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mitsarasfc's avatar
mitsarasfc
Seasoned Newcomer
9 days ago

Can’t log in to ultimate team

I was playing the gauntlet when suddenly it kicked me out of every game and now I haven’t been able to get into ultimate team for 5 days

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hi there. Thanks for reaching out. We're aware of an issue with Gauntlet and getting disconnected at the end of matches. As far as logging back in goes, try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try loading in to UT again. 

    We're working to get the issue with Gauntlet disconnecting resolved as soon as possible.

  • mitsarasfc's avatar
    mitsarasfc
    Seasoned Newcomer
    9 days ago

    I have already tried it and it didn’t work

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    What platform are you playing on? We'll go through some additional troubleshooting.

    Just to make sure though, did you create an empty squad before trying to load into UT again? That is often missed.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Thanks for trying. Next, try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Make sure you also completely exit out of FC 26 so that it doesn't go in to sleep mode.

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