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ViGoHui15's avatar
ViGoHui15
Seasoned Novice
23 days ago

Cant connect to server

"You have lost your online connection. Check your home network. You will not be able to access FC's online features until you can reconnect to EA servers."  this message has pop up again after able ...
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ViGoHui15's avatar
ViGoHui15
Seasoned Novice
23 days ago

And this is the message i got which unable to connect the server . Please help thank you 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
23 days ago

Thank you. Are you using a wired or wireless connection?

  • ViGoHui15's avatar
    ViGoHui15
    Seasoned Novice
    23 days ago

    I tried both yesterday but both fail to connect the server , last week  i used wireless and its worked fine 

    i also did restart my router yesterday but still fail to connect 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      22 days ago

      Did you also power cycle the device you play on? Are you able to connect using a mobile hotspot? That would be just as a test.

      • ViGoHui15's avatar
        ViGoHui15
        Seasoned Novice
        22 days ago

        The mobile hotspot is working which allow me to connect the server

        so wts has happening?

  • ViGoHui15's avatar
    ViGoHui15
    Seasoned Novice
    22 days ago

    Hi there. I tired today with wired still not working. Any update from your side please?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      22 days ago

      As a test, try using a mobile hotspot. Also, if you didn't power cycle your modem/router and console after switching to a wire, it would be good to do that.

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