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EnjointDope's avatar
EnjointDope
Rising Newcomer
1 month ago

Can't connect to UT

Hello,

I can connect to the servers correctly, but when I try to access Ultimate Team, I receive the following error message:
“At the moment, it is not possible to connect to Ultimate Team. You will now be returned to the main menu.”

This started after a disconnection during the “Live Friendlies” event.

I have already tried uninstalling and reinstalling the game, but the issue persists. The problem only affects this mode. On other platforms (PC), I do not experience this issue.

[Title changed and thread moved from FC 26 IT to FC 26 EN, please review the guidelines to find the right language board for your post. EA_Claus]

6 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey EnjointDope​,

    please try to delete your active squads through the Companion app or the Web app, leave an empty squad active, then try again to access Ultimate Team on your Platform. Sometimes refreshing the squad data gets things unstuck.

     It might also help to delete the corrupt files following this guide; sometimes the online squad data files are involved. 

    Let us know how it goes.

  • DrWumbo26's avatar
    DrWumbo26
    Seasoned Newcomer
    1 month ago

    I have a similar issue and tried both of your suggestions. Neither worked.

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey DrWumbo26​,

    Do you remember what you were doing before these errors accessing UT started for you? When did it start?

    While using the Companion app or the Web app, did you make sure to leave a new, empty squad set active and only configure it back in-game later?

    In the meantime, if you have tried to enter UT too many times in a row, it might also help to stop trying for up to 24 hours. 

    Sometimes, performing the same action too many times in a short period can trigger soft locks in the game, due to our security systems against bots and automations.

  • When i open fc26 it doesn’t get into ultimate team it freeze in the tots cards and doesn’t open 

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