Can't play online part: EA servers are currently unavailable

There is simply time that I can not play the online part of ea sports 26, I try to log in and the error appears: EA servers are currently unavailable. Try again later. Visit ea.com/unable-to-connect for more information. And soon after another connection error appears.

However, whenever this happens in the EA App, this message appears: some features were disabled because the EA App was opened from another application.

I don't know what else to do, I've already searched on YouTube, forums, Reddit and nothing works, the app only works the online part when it wants to, I need help!!!

[CM edit - removed non-English translation, descriptive title]