My ping has been significantly higher and much less stable than before
The routing to the game servers appears to have changed. Since then, my ping has been significantly higher and much less stable than before Why has my ping suddenly increased to 38–45 ms when it used to be around 24 ms? As far as I understand, this seems to be related to changes in Google's network routing, but I'd really like to get my previous connection quality back. It's not comfortable to play with this level of latency. In FC 25 everything was much more stable, and even when FC 26 was first released, the connection was perfectly fine. I'd also like to point out that you have a large player base from Russia and neighboring countries. It would be great if EA could add a data center in Russia. Please help improve the connection to your servers.
Steam account trapped on a hacker's EA account (Case #813973109)
Hello. My EA Account was hacked by a Russian bot. I have already recovered my main EA account, but my Steam account is still linked to the hacker's EA account. When I launch FC 26 on Steam, it signs into the hacker's profile. I can't unlink it from Steam's side. I have opened cases (#813973109 and #255446907) but I only get automated emails or closed chats. I need an advisor to manually break the link between my Steam ID and the hacker's EA account so I can link it back to my recovered email. Please help me escalate this.
Can not access to my old account
Hello, my account was hacked and the email address was changed and 2FA verification was also set up through that email address, which I do not have access to. Please help me regain access to my account or unlink it from my Steam account and create a new one. My EA ID is Milan_2811, my steam account name is milan281105. Thank you in advance for your response and understanding.
FC 26 (Steam) closes to desktop after connecting to EA servers, offline works
Hi everyone, I'm on PC (Steam). EA SPORTS FC 26 launches normally and I can play offline without any problems. But whenever the game connects to EA servers, it closes as soon as I press "Start" on the screen after "Connecting to EA Servers". There's no error message, no crash window, and no crash report. Windows Event Viewer has no Application Error entry for FC26.exe either. The game just exits quietly to the desktop, every single time. System Laptop: Acer Nitro 5 AN517-41 CPU: AMD Ryzen 7 5800H (with Radeon integrated graphics) GPU: NVIDIA GeForce RTX 3060 Laptop GPU RAM: 32 GB OS: Windows 10 Pro 22H2 (build 19045.6456) Secure Boot: On, BIOS mode UEFI ISP: Turkcell Superonline (Turkey) What I have already tried (none of it helped) Verified game files in Steam (all 677 files validated) Repaired the game in the EA app Cleared the EA app cache with EA App Recovery Uninstalled and reinstalled EA AntiCheat using the installer in the game folder Changed DNS to 1.1.1.1 / 8.8.8.8 and ran ipconfig /flushdns Connected through mobile data (phone hotspot) instead of home internet. It still closes at the same point, so it doesn't look like an ISP problem. Disabled all overlays (NVIDIA, EA app, Steam, Discord) Set FC26.exe to "High performance" (RTX 3060) in Windows graphics settings Checked environment variables (no GAME_DATA_DIR) Turned off voice chat in fcsetup.ini Deleted the online cache files in %LOCALAPPDATA%\EA SPORTS FC 26 (mainmenuconfig.json, which was 0 bytes, plus the filesystemcache, umcache and twinkle folders) Moved the settings folder so the game would create a new profile Logged out of the EA app, logged back in, and checked that my Steam account is linked to the correct EA account No third-party antivirus installed (only Windows Defender) My questions Is this a known issue, and is a fix planned? Could something on my EA account (restriction, pending terms, region, Steam link) be making the game exit when it enters the online menu? Are there any logs I can collect and share to help find the cause? My DxDiag is attached. EA ID: [desert_eagle84] Thanks in advance for any help.
Game Not Launching From Steam FC26
"Hi, I'm having an issue launching EA Sports FC 26 on PC. I purchased the game through Steam. Every time I try to launch it, the EasyAntiCheat briefly runs but then the game immediately closes and sends me back to the EA App with no error message. I have tried the following steps but nothing worked: Verified game files on Steam Repaired EasyAntiCheat service Reinstalled EA App completely Uninstalled and reinstalled FC26 Ran everything as administrator Updated Windows and all drivers Launched from both Steam and EA App directly The game shows as installed in my EA App library but it never launches. This has been the case since I first installed it, it has never worked once. Please help me resolve this issue."EA FC 26 won't launch - Closes at "Launching Game" / Error 0xC0000005
Hi everyone, I need some help because I can't get EA FC 26 to launch on PC When I try to start the game, it only goes as far as the splash screen showing "Launching game" and then it closes unexpectedly, returning to the EA App. I have already tried verifying the game files and running the app as an administrator, but nothing seems to work. Does anyone know how to fix this or have any workarounds? Thanks in advance for the help!FC26 won't launch
An unexpected game shutdown was detected. Please relaunch the game or contact EA Help if this continues. (0xFFFFFFFF) Session ID: 0X08USG057Dx3drqss3KGUtjlXN8RfidQ3Sa6YTai+M++4so Previous Session ID: gyowVHXrurXxh47q5s3KTOmYm+if+ST67FgA3VzIFlvZHFk/ Previous Service Session ID: gyowVHXrurXxh47q5s3KTOmYm+if+ST67FgA3VzIFlvZHFk/ i got this error after the update with a new option under it that says copy error info, i have already said this many time but i will say it again. EA_Barry please man if you can not help me any further to fix this then give my case to someone higher, and i really appreciate your help man, but i just want to play the game on my pc. Here is what I completed: DDU clean-installed my AMD RX 9070 graphics driver. Returned my GPU/CPU settings to stock. Disabled EXPO and PBO/CPU tuning. Updated my ASUS ROG STRIX B650E-F GAMING WIFI BIOS to 3881. Updated my AMD B650 chipset drivers. Disabled Steam, EA, Discord and AMD overlays. Closed monitoring/tuning utilities. Reinstalled EA Javelin AntiCheat and received "Install success." Ran DISM /Online /Cleanup-Image /RestoreHealth — completed successfully. Ran sfc /scannow — "Windows Resource Protection did not find any integrity violations." Restarted the PC and tested FC 26 again. The game still fails to launch with the same error (0xFFFFFFFF). Also, I am not currently enrolled in the Windows Insider Program. Windows shows version 25H2, OS build (KB5124008) (26200.9445), and the Windows Insider page says I would need to turn on optional diagnostic data to join the program. here is my dxdiag file aswell, i would be thankfull if i could actually play the game that i bought. i hope i dont get ignored either. best regardsEAFC26 crashesh before entering into the menu
Hello, I’m having an issue with EA SPORTS FC 26 on PC (Steam version). The game launches normally, EA Javelin AntiCheat starts, I can select my profile/personal settings, but when the game is about to load the main menu, it crashes to desktop without any visible error message. In Event Viewer / Reliability Monitor, I found the following: EA Javelin AntiCheat reports: The game fc26.exe exited unexpectedly, exit code: 0xC0000409 Reliability Monitor also showed an EA App crash: Application: EADesktop.exe Problem Event Name: APPCRASH Faulting module: StackHash_1190 Exception code: c0000374 Exception offset: PCH_7A_FROM_ntdll+0x0000000000161914 I have already tried the following troubleshooting steps: Renamed/reset the FC 26 local settings folder. Deleted/reset the entire %LOCALAPPDATA%\EA SPORTS FC 26 folder. Tried launching the game offline / with the internet disconnected. Verified the game files through Steam. Tried the -dx11 launch option. Completely reinstalled EA Javelin AntiCheat. Completely reinstalled the EA App. Interestingly, after reinstalling the EA App, the game worked once. After restarting the PC the next day, the exact same issue returned. Cleared the EA App cache using App Recovery. Signed out of the EA App and signed back in. Reset/renamed EA App user data folders, including Local and Roaming EA/Electronic Arts folders. Tested native monitor resolution and standard refresh rate instead of my custom NVIDIA resolution. Disabled NVIDIA/custom resolution settings. Disabled GameGuard AntiCheat Service and restarted the PC. Performed a Clean Boot: Disabled non-Microsoft services. Disabled startup applications. Checked Windows environment variables for GAME_DATA_DIR; it does not exist. Checked AppCompatFlags\Layers in the Windows Registry. Found EALauncher.exe with RUNASADMIN. Removed this flag and confirmed EA App / launcher were not forced to run as administrator. Reset EA-related per-user registry/configuration data. The most important finding: I created a completely new Windows user account on the same PC. On the new Windows account, using the same Steam installation, same EA account, same FC 26 installation, same NVIDIA driver and same hardware, the game works normally and loads into the main menu. On my original Windows user account, it still crashes every time at the same point. This strongly suggests that the issue is specific to my original Windows user profile or some per-user EA App / Windows configuration. Could you please advise which specific EA App, FC 26, Javelin, registry, authentication, profile, or per-user configuration files could cause this type of crash? I would prefer to repair my original Windows profile rather than permanently use a second Windows account. Thank you.
