Forum Discussion

Seasoned Newcomer

1 day ago

Solved

Connecting to ultimate is not possible at the moment going back to main menu

I have this problem for a week and maybe its a little of my fault cause i quit a match by closing the app so when i cameback everytime i tried to launch ultimate i get that messege im in contact with...

connectivity

EA_Aljo
1 day ago
Hey there. Thanks for reaching out. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try loading in to UT again. Let me know what happens.

EA_Aljo

Community Manager

1 day ago

I did deleted all of my squad create a new one i have restarted my router clear cache rebuild database

Did you create an empty squad? You shouldn't be creating a squad and adding players to it.

If so, as a test, try changing your connection to use a mobile hotspot. Let's see if you can connect then.

AguilasTheTruth

Seasoned Newcomer

1 day ago

Yes when i deleted all my squads i created a new but its empty i didnt add any players

AguilasTheTruth
Seasoned Newcomer
1 day ago
And again i think its becauae I quit a match by closing app so my acc its blocked or idk i have a old second acc and with that I do connect
- EA_Aljo
  Community Manager
  1 day ago
  Can you try testing with a mobile hotspot like I mentioned previously?
  - AguilasTheTruth
    Seasoned Newcomer
    1 day ago
    Yes I have tried that method aswell
- mukicuzuki
  New Novice
  1 day ago
  in what game mode did you quit? was it Gauntlet 18, Rivals?
  - AguilasTheTruth
    Seasoned Newcomer
    1 day ago
    Gautlet 18