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talk2akon's avatar
talk2akon
Seasoned Newcomer
2 days ago
Solved

ea ban appeal confusion

I’m posting here because I’m having an issue with my appeal and I’m not getting any clarity on what is happening with my account. I submitted an appeal regarding my transfer ban, but instead of rec...
playstation
  • EA_Mako's avatar
    EA_Mako
    2 days ago

    Hey talk2akon​,

    Sorry for the confusion with this situation! I'm afraid we aren't able to discuss any account details including ban status here via the forums. If you have multiple cases open simultaneously, the support team may close others as duplicates.

    Whether that was done mistakenly here due to one case being an appeal and the other a separate live chat, I can't say. That would be best to get back in touch with the support team so they can take another look and chat with you about the details. Rather than an appeal, I'd suggest resuming a case from your case history page here. 

    If you're not able to resume a case, try creating a new one here rather than going through the appeal process, at least until the support team can take a look and let you know the best route to pursue this going forward. Thanks!

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 days ago

Hey talk2akon​,

Sorry for the confusion with this situation! I'm afraid we aren't able to discuss any account details including ban status here via the forums. If you have multiple cases open simultaneously, the support team may close others as duplicates.

Whether that was done mistakenly here due to one case being an appeal and the other a separate live chat, I can't say. That would be best to get back in touch with the support team so they can take another look and chat with you about the details. Rather than an appeal, I'd suggest resuming a case from your case history page here. 

If you're not able to resume a case, try creating a new one here rather than going through the appeal process, at least until the support team can take a look and let you know the best route to pursue this going forward. Thanks!

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