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YigitHamzaO19's avatar
YigitHamzaO19
New Novice
25 days ago

FC 26 FREEZING PROBLEM

I've had a problem since I first bought the game. After opening it, about 3 or 4 minutes later, the game suddenly freezes unexpectedly, and this also locks up the computer. Since no keys work, I'm forced to shut down and restart the computer. I can't play the game. Please help!😭😭

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hello. Thank you for gathering the DxDiag. Here's some suggestions based on it:

    1. Use DDU in Safe Mode to perform a clean uninstall of the Nvidia driver. Then, install a known-stable driver. If you're on the most recent driver, rollback to the previous version.
    2. You've got a hybrid graphics setup. You need to make sure the RTX 4060 is being used for FC 26. This can be done in the Nvidia Control Panel. Also, set the game in Windows Graphics settings to High Performance.
    3. You have an external monitor. Try using either only the external monitor or your laptop's display.
    4. Turn off Hardware Accelerated GPU Scheduling (HAGS) temporarily. Also, disable overlays from GeForce Experience, Discord, Steam, Xbox Game Bar and MSI Afterburner/RTSS.
    5. Update the laptop BIOS and OEM chipset/graphics components from MONSTER, not just Windows Update. Your BIOS is 1.07.05TFB, so check to see if MONSTER has a newer firmware package.
    6. It's also possible this is a temperature issue. You might be having a thermal or power spike so it would be good to check these when the freeze happens.


    Do the first step and then reboot your PC and try playing again. Hopefully, you don't need the others. If that doesn't help though, go through the rest of them. Let me know what happens. Thanks!

  • YigitHamzaO19's avatar
    YigitHamzaO19
    New Novice
    22 days ago

    Hello, I've tried all the suggestions you mentioned, but none of them worked. In fact, some suggestions, like HAGS, had negative consequences. Also, there's no overheating issue because I noticed FC24 and FC26 heat up similarly, but the sudden freezing only happens in FC26. I repaired the game and uninstalled and reinstalled the anti-cheat feature, but it didn't help. Could this be a problem with the game itself?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    22 days ago

    We're not aware of any issues currently that would cause this, but will watch for more reports.

    Can you get me your latest DxDiag? I'll review it again now that you've made the suggested changes.

  • YigitHamzaO19's avatar
    YigitHamzaO19
    New Novice
    21 days ago

    It's not letting me download the file. I'll create a new thread and share it there.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Just follow the instructions here for gathering the report.

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