Hello EA Support Team,
I hope you're doing well.
I am reaching out because I am experiencing a major performance issue with EA Sports FC 26. Despite having an active EA Play Pro subscription, I have not been able to properly play FC 26 even twice since day one.
The game suffers from extreme lag, heavy stuttering, and frequent freezing, making it completely unplayable.
This situation is surprising because my system has always run all previous FIFA titles and FC 25 smoothly, without any performance problems. Since purchasing FC 26, I have reinstalled the game multiple times, checked drivers, updated Windows, and tried every recommended fix — but the issue still persists.
Right now, I am forced to play FC 25, a version that has many problems and is not a suitable replacement. I genuinely want to enjoy FC 26 and experience the improvements everyone talks about.
I kindly ask for your assistance in resolving this issue.
I am fully willing to cover any required costs if that helps fix the problem. If possible, I would greatly appreciate remote support via TeamViewer or AnyDesk, so that one of your technical support specialists can directly access my system and diagnose the issue.
My System Specifications:
Laptop: Lenovo Legion 5 Pro
CPU: Intel Core i7-11800H
RAM: 16GB DDR4
GPU: Nvidia GeForce RTX 3050 Ti
OS: Windows 11
Storage: NVMe SSD
Graphics Drivers: Latest version installed
EA App: Up to date
Subscription: EA Play Pro (Active)
Please help me identify what is causing this problem, or let me know if there are currently any known issues with FC 26 on similar hardware.
I would be very grateful for any support or guidance you can provide.
Thank you very much for your time and assistance.
