Forum Discussion

Seasoned Newcomer

23 hours ago

Solved

FC Ultimate edition delivery

Hi! I've bought a FC 26 ultimate edition that was due to be delivered with 6000 points. But the points have never be delivered. There were only 3 extra players, no points at all. I can provide any necessary screenshot/records to prove the issue. Could you please check the case and assist accordingly? Thank you in advance.

playstation

EA_QueenBee
10 hours ago
Hey SoshnikoF19,

I need to preface this by saying that I had to use google translate on your screenshots as I don't speak Russian, so forgive me if I get a detail wrong.

It looks like you bought the Icons Edition of FC 26, not the Ultimate Edition. While the Ultimate Edition comes with with 6,000 FC points, the Icon edition doesn't, and instead comes with extra player packs. I took a screenshot with the differences between the two editions.

3 Replies

EA_QueenBee
Community Manager
5 hours ago
SoshnikoF19,

For that you'd need to reach out to the retailer. I'm guessing you bought it via the PlayStation store, in which case you'd need to reach out to PlayStation support.
SoshnikoF19
Seasoned Newcomer
6 hours ago
Thank you for the reply. Could you please let me know if it's possible to change the edition? Like to refund the previous purchase and buy an ultimate one. Thanks!
EA_QueenBee
Community Manager
10 hours ago
Hey SoshnikoF19,

I need to preface this by saying that I had to use google translate on your screenshots as I don't speak Russian, so forgive me if I get a detail wrong.

It looks like you bought the Icons Edition of FC 26, not the Ultimate Edition. While the Ultimate Edition comes with with 6,000 FC points, the Icon edition doesn't, and instead comes with extra player packs. I took a screenshot with the differences between the two editions.