FC26 bug

Hey every time I try using the player lock a black screen pops up in the middle of my screen and I can’t move my players until I press the left stick so I can’t use the player lock and sometimes by accident I press it and my players stop playing until i press the left stick again I’ve been having this issue since December and I’ve talk with support and told me that is a glitch and fit is not my fault so I can’t do anything about it they’ve told me they were going to resolve this issue in the updates but nothing has changed and is very frustrating because other people can use the player lock while I can’t do anything about mine. This only happens on games and it is so annoying I quit the game for 3 months and when i got back I was hoping the solve this problem but they haven’t so I am probably going to stop playing again until they resolve this issue.