Clubs Live Events Not Tracking Rewards/XP – EA Support Unable to Resolve

Clubs Live Event rewards not tracking – previous EA Support case closed without resolution

Platform: Xbox Series X
Game: EA SPORTS FC 26
Previous EA Support case: #248278210
Case opened: 3rd June 2026
Case closed: 29th June 2026 without resolution

I am looking for assistance regarding an ongoing Clubs Live Event issue where specific Live Event challenges and their associated rewards are not tracking correctly on my account.

I reported this issue to EA Support on 3rd June 2026 while the affected Live Events were active. I was advised that the issue had been reported and that I would hear back once a fix was available. However, I received no update, no communication, and the case was closed on 29th June 2026 without a resolution.

I have since contacted EA Support again and explained that the issue is still affecting my account. I was advised that the previous season cannot be checked because the support team does not have the required tools to validate previous season data. I understand this limitation, but the reason the issue can no longer be fully investigated is because my original case was not properly followed up while the events were still active.

As a paying customer who purchased EA SPORTS FC 26, I feel I have been disadvantaged compared to other players who were able to complete these Live Events and receive the rewards, XP and progression available to them. I have spent time playing content that did not reward me due to an unresolved issue, and I have missed out on event-specific rewards through no fault of my own.

During my latest contact with EA Live Chat, I asked about possible compensation or an alternative resolution. I was advised that a goodwill grant or compensation was not available through Live Chat and that I should raise my concern here with the community managers.

I would therefore like this issue reviewed and would appreciate guidance on what resolution is available for affected players. If the missed rewards cannot be restored or verified, I would like EA to consider some form of compensation, equivalent rewards, replacement XP/progression, or another suitable goodwill solution to account for the content and rewards I have lost access to.

I would appreciate any assistance or information from the community managers regarding how this can be resolved.