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veerroonn's avatar
veerroonn
Rising Novice
20 hours ago

Fc26 crashing to desktop

Hey, for few months i have a problem with fc26. Always when im trying to open the game it crashes without any error and sends me to desktop. I tried everything, only thing i found is and problem with dbdata.dll in fc26 files. 

The game fc26.exe exited unexpectedly, exit code: 0xC0000005
--------------
Exception code: 0xC0000005
Exception address: 0x7FFC44CD7794
Faulting module name: C:\Program Files (x86)\Steam\steamapps\common\FC 26\dbdata.dll, base: 0x7FFC44B20000
Fault offset: 0x1B7794

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi there. Thanks for reaching out. I'll try to help get this fixed. Can you get me a DxDiag? Just attach it to a response. Instructions for gathering the report can be found in our article for diagnosing PC issues with DxDiag.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Thank you. I've got some suggestions below.

    1. Perform a clean NVIDIA driver installation. Be sure to use DDU and then boot in to Safe Mode. Remove NVIDIA completely and install the latest Game Ready driver. Only install the driver and PhysX. Do not install the NVIDIA app, ShadowPlay, Broadcast or Overlay.
    2. It's possible your iVCam is interfering. Try uninstalling it, reboot your PC and launch FC 26 again
    3. You have 2 monitors. Try disconnecting one and see if FC 26 will launch
    4. Delete the FC 26 configuration. Delete Documents\EA Sports FC 26. Including the Settings and Cache folders. Then, launch the game again.
    5. Disable all overlays:
      • Steam Overlay
      • NVIDIA Overlay
      • Discord Overlay
      • MSI Afterburner
      • RTSS
      • Overwolf
      • OBS Game Capture
    6. Disable Memory Integrity. Go to Windows Security > Device Security > Core Isolation > set memory Integrity to Off and reboot.


    If none of these work, perform a clean boot and disable every non-Microsoft startup service except Steam, EA App and EA Background Service. Launch FC 26. If it works, there's a startup program interfering.

    Let me know what happens. Thanks!

  • veerroonn's avatar
    veerroonn
    Rising Novice
    17 hours ago

    I did everything you typed and it didn't help. I checked the Event Viewer and i found this.It says its problem with antycheat. I tried before to Uninstall and install the antycheat but it also didn't help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Thanks. Just to clarify, you tried the clean boot?

    I could use a crash dump. What I need you to do is launch FC 26 and let crash. Windows should create a dump in a folder similar to C:\CrashDumps. Get the .dmp file and attach it to a response.

  • veerroonn's avatar
    veerroonn
    Rising Novice
    16 hours ago

    Yes, i tried the clean boot.

    C:\ProgramData\eaanticheat\Crashdumps - I only found this but it's empty...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    If you're not seeing the folder at C:\CrashDumps, check %LOCALAPPDATA%\CrashDumps.

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