Community ManagerHi there. This sounds more like a connection issue. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!
Hello. As per your instruction, I went there but I encountered another issue. As you can see in the attached Screenshot Connection Score, it shows "No Data Found." One possible reason for this is that I haven't been able to complete a single online game because I keep getting the "Unable to connect to the EA servers..." error mid-game. This happens in Seasons matchmaking, Clubs, UT Play & every other online mode I've tried. Shared Usage Data was turned on while I was attempting to play the match.
I have also attached my ISP score in case it helps. If there's any additional information you need from my side or anything more to do from my side, I'd be happy to provide & assist further. Thanks
Community ManagerYou should still get results even when matches disconnect. Are you on a wireless connection by chance?
Hello, I am getting results (ALL LOSS) whenever matches disconnect (I've attached a screenshot of my Seasons journey) but somehow this is not affecting the Connection Score. Also, NO, I am not using a wireless connection. I am using a broadband connection.
After your previous message, I tried playing another Seasons online match (as usual, I got disconnected mid-game) to check whether it would count toward the Connection Score. However, it still shows "No Data Found."
If you'd like me to play a few matches in a specific game mode or change anything in my system or in-game before playing, I can do that as well. Thanks
