Hello EA Support,

Hello EA Support,

I opened a pack in FC 26 and received a duplicate player, while I already had a previous version of the same player in my club.

The duplicate card was added to my club, so I sold the old card. However, when I tried to use the new version that I got from the pack, I was surprised to find that it was not in my club at all.

Now, I have lost the old card I sold, and the new card I received from the pack has also disappeared.

Please check my account and restore the missing player.

Issue Details:

• Game: FC 26
• Issue: Duplicate player disappeared
• What happened: The old version was sold, and the new version was not added to the club
• Player name: Lamine Yamal
• Date and time of the issue: Monday, November 17, 2025, at 4:50 PM

Thank you.