Forum Discussion

Newcomer

19 days ago

Solved

I need help with my account.

Hello. I accidentally linked the wrong Steam account to my Eagames account. I need to remove it! But the chat support said I can only do that in 6 months. My Eagames account has the Steam account [edit: email address removed] with the nickname [0] - didn't even see me -[0] added to it. The problem is I need to remove it to add the correct Steam account, which is [edit: email address removed]. I can easily prove ownership of the accounts. I need help because the correct account has my game EA FC 26.

EA_QueenBee
19 days ago
Hey JOGORUIMMMM,

Unfortunately we can't help with account linking issues here on the forums. If our live support team can't unlink them for you, then I'm afraid you'll have to wait until you can unlink your accounts yourself.

2 Replies

EA_QueenBee
Community Manager
19 days ago
Hey JOGORUIMMMM,

Unfortunately we can't help with account linking issues here on the forums. If our live support team can't unlink them for you, then I'm afraid you'll have to wait until you can unlink your accounts yourself.
EA_Lanna
Community Manager
19 days ago
Hi JOGORUIMMMM,

Our EA Help Guide shares this about the timer:

Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months.

There isn't a way to bypass this that I know of. Support are correct, you'll need to wait for the timer to elapse.

However, I don't think unlinking the Steam account from that EA account will help you with this:

The problem is I need to remove it to add the correct Steam account,

Once you link an account of one type to an EA account, it creates a lifetime link. No other account of that type can be linked again in the lifetime of that EA account. As you've already linked a Steam account to that EA account, even if you remove it, another one can't be linked to that EA account afterwards as a result of the lifetime link.

Here's what is shares in the same EA Help guide about that:

When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

- EA_Lanna