i need help

Hey LeedsMafia​, in that case, if you ordered it via EA app or website, it would be best to reach out to our EA Game Advisors.
They will look into this for you!

Hello, facing the same issue, ordered and paid for the ultimate edition for PC in July but its asking me to pre order when its supposed to be available for download.

Hello harrison246harry​, where did you pre-order it? For which platform?

Also, make sure you are checking the store page for the right version.
For example, maybe you are checking the Ultimate edition, but you got the standard or vice versa!

Let us know!

reply then