Icon pick sbc

So on May 3rd i partially done the 89+ icon pick sbc. I done 5 segments before it got removed due to incorrect items. On May 21st a tweet got put out saying impacted players will get a in game message. I never received any message. Spoke with an agent on that same day. He said i most likely get my fodder returned and a case was created. Two weeks later the case is showing closed and being on another chat for an hour i get no answers.