I'm being humiliated with my money, the problems aren't being fixed,

fc26/ I can't play 24. I've tried every method, but it won't open and the game won't start. I wanted to return the game, but even though I currently meet Epic Games' refund conditions, they won't give me a refund. I'm in a difficult situation. I can't play the games I paid for, and I can't get a refund. I don't want to play your games anymore because you keep giving me errors. I'm very angry. Please contact Epic Games and get them to give me a refund or fix the issues.