Is anyone else having connection issues with ultimate team?
Is anyone else having connection issues with ultimate team? I have restarted the router deleted game data etc. and no change
Forum Discussion
Whenever I try to contact an agent, it sends me recommended troubleshoots which I’ve already tried. PS5.
EA_Aljo
Community Manager
Community ManagerAn advisor should be able to help get your email updated.
As far as connecting to UT goes, please try the following:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
-
Power it all up and try playing again
But I cannot get through to an advisor? I have tried the above steps and it is still crashing fairly often. Similarly to others who have posted in the last 24-48 hours, I don’t ever have issues this bad and nothing has changed with my internet connection.
- EA_Aljo
Please follow these steps to open a case with an advisor:
- Go to https://help.ea.com/en/help-home/
- Type EA Account into the search field
- Select the EA Account tile
- Click on See more topics
- Click on 'I need to update my EA account information'
- Click on the option for chat
Sorry, but these instructions were no help. I cannot see the ea account tile.
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