Is anyone else having connection issues with ultimate team?
Is anyone else having connection issues with ultimate team? I have restarted the router deleted game data etc. and no change
Forum Discussion
EA_Aljo
Community Manager
Community ManagerPlease follow these steps to open a case with an advisor:
- Go to https://help.ea.com/en/help-home/
- Type EA Account into the search field
- Select the EA Account tile
- Click on See more topics
- Click on 'I need to update my EA account information'
- Click on the option for chat
I got through to an agent who refused to update my email for “security reasons” despite having a secure device registered. Also tried all of their steps and the first time I tried to log in to ultimate team, it didn’t let me log in. They then said I have to go to ea forums to get help. They also advised this is where I’d make a complaint.
- EA_Aljo
If they can't verify you own the account, they won't be able to make any changes to it. Unfortunately, we can't help with account related issues over the forums. Only an advisor can do that once you have passed account ownership verification.
This was advised by an agent there. Still zero help has been offered. I am no further after a week. It’s absolutely pathetic.
Edit: Removed swearing. Per the EA Forums rules, make sure your messages do not contain profanity. -CM
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