Issue with webapp
I have an issue with the webapp and companion app. When i log in i got an pop up with the this text " It is not possible to sign up. There are problems with the enrolment services. While we work on t...
Forum Discussion
Possible fixes for “It is not possible to sign up. There are problems with the enrolment services” in FC 26 Web/Companion App:
1. Make sure you have created your FUT Club on console/PC
- Log into Ultimate Team mode at least once on your PS5/PC and finish the intro setup.
- Without this, the Web/Companion App cannot activate.
2. Log out everywhere, then back in
- Sign out of the EA App, PSN, and Companion/Web App.
- Clear browser cache/cookies or reinstall the Companion app.
- Log back in with the EA account linked to your PSN ID.
3. Check linked accounts
- Go to https://myaccount.ea.com → “Connections”.
- Confirm your PlayStation account is linked to the EA account you use in-game.
4. Confirm platform eligibility
- FUT Web/Companion App only works for the “main” platform linked to your EA account.
- If you have multiple accounts, check you’re logging into the right one.
5. Enable login verification
- Go to https://myaccount.ea.com/security → turn on 2FA.
- This is sometimes required before the apps work.
6. Wait for full server sync
- After starting your FUT Club, it can take several hours (sometimes up to 48h) before the web/companion apps activate.
7. Check EA server status
- Visit: https://help.ea.com/en/server-status/
- If enrolment services are down, the issue will resolve once servers stabilize.
8. If nothing works:
- Contact EA Support: https://help.ea.com
- Provide your PSN ID, EA account email, and note that FUT works on console but the web/companion apps show the enrolment error.
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