I am still on my opening champions match as for the last few days everytime I try to play a game it says I have lost connection to my opponent. It does not record the game but I cant get pass the team sheets intro. Its just knocks me out
Community ManagerSorry to hear that. Does that happen only in a specific game mode, or do you also get disconnected in other online modes?
Same keeps happening to me since the past 3 days, I have done ur troubleshooting steps a lot and it does not fix anything. I have contacted EA Live Chat and every single time I have been told that the team is working on it but there has been no update.
Community ManagerHi there, sorry to hear you’re getting disconnected before the match starts.
Since the match isn’t being recorded and you’re seeing a connection loss during the team sheets intro, please try the connection troubleshooting steps here:
https://help.ea.com/en/articles/technical-issues/problems-connecting-online/
I’d especially recommend restarting your router and console/PC, using a wired connection if possible, and testing on a different network such as a mobile hotspot. Testing another connection can help us identify whether the issue is related to your current network or if the same thing happens regardless of the connection being used.
If it still happens after that, please let us know which platform you’re playing on and whether you see any error code.
