Missing 98 OVR Futties Luis Diaz-chat disconnected

Hi! My previous chat (Case #253112199) disconnected before the issue was fixed. I am missing my tradable 98 OVR Futties Luis Diaz after removing his playstyles and trying to send him to my transfer list on the companion app. Can you please check the logs for case #253112199 and help restore the card to my account? I am on xbox series s just to let everyone know.