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Second_Puyol's avatar
Second_Puyol
Newcomer
3 hours ago
Solved

My FC26 Club Disappeared and EA Help is Broken

Hi guys, I am writing this to see if anyone else is experiencing the same issue. A while ago, my FC26 club suddenly disappeared out of nowhere. I immediately contacted EA Help, and the agent told me they escalated my case to the specialist team and instructed me to wait for an email. However, it has been days, and I have not received a single email. To make things worse, when I check my My Cases page, it says No Cases Found and shows absolutely nothing. It feels like my case just vanished. Here are some screenshots proving I was alone tirelessly playing Rush mode. These photos show my solo efforts to level up the club. Has anyone successfully recovered their club after it went missing? And is it normal for an ongoing case to completely disappear from the history? I am so frustrated. Any advice would be highly appreciated.Thanks.

My club name is MOMO GPT

  • Hey Second_Puyol​ sorry to hear that you are having issues.

    The good news is that we are here to help. If you have opened a case with our team and it has been escalated to a specialist team, then this would be the case. What can happen is that if you reopen the case, it can be removed from the queue and needs to be escalated again.

    The best thing to do would be to open a new case and speak with our support who can review your account and cases with you and let you know what the story is.

    You can contact the team here

    Let me know how you get on.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey Second_Puyol​ sorry to hear that you are having issues.

    The good news is that we are here to help. If you have opened a case with our team and it has been escalated to a specialist team, then this would be the case. What can happen is that if you reopen the case, it can be removed from the queue and needs to be escalated again.

    The best thing to do would be to open a new case and speak with our support who can review your account and cases with you and let you know what the story is.

    You can contact the team here

    Let me know how you get on.

    Darko

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