Never recieved my FC Points
I've purchased FC Points on a third party website back on Jan 16. and redeemed the codes. It was 2 times 12000 FC Points. The codes were redeemed without an issue. After going into the game the point...
Forum Discussion
EA_Darko
Community Manager
Community ManagerDid you make the purchase in-game Futjarne1997 and on what platform?
Was it from the in-game store, the platform store or other?
Darko
Hi darko. Just from the in game store. On the fc points section when you go to “store”. I bought them there, funded my ps wallet with apple pay and paid for the fc points. The money went out of my account, but i didnt get the 12k fc points I bought
EA_Darko could you reply and look into this please. Time goes by and I haven’t got the points yet despite contacting you guys over 15 times already with every possible solution that you could think of. I’ve tried everything and nothing works. I demand a fix now. You’re just scamming your users at this point and given the recent reputation of EA, that’s something you guys could miss right now…
- EA_Darko
What did our live support team say Futjarne1997?
We are not able to assist with anything account related on the forums as we do not have the ability to discuss it with you on a public forum.
Darko
EA_Darko your livechat said several things. I’ll list them up for you down below:
- it’s a latency issue and our team is working on it (majority of the attempts that I’ve took to speak to you guys)
- contacting psn network services (did that as well, and no success as it is an EA problem)
- clear licences (did that as well, no success)
- clear cache and start ps in safe mode
- reconnect the router
- fill in a claim
- asked me for several screenshots from my payment
all these things i’ve done and my 12k missing fc points still haven’t appeared. And that is since friday the 16th
Featured Places
