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Kultxrez's avatar
Kultxrez
Newcomer
1 day ago
Solved

Non fair disconnect after an official win

My game number 12 in FUT counted as disconnected after the game has finished with me already winning and did not count , this is not fair!

crashing
  • EA_Darko's avatar
    EA_Darko
    22 hours ago

    Hey, unfortunately, when issues like this occur, we are not able to change the outcome of the result.  

    Generally, this is a result of network or connection-related issues so no harm in taking a look here and trying the various steps to improve your connection.

    It will take you a couple of minutes but it should hopefully ensure that this does not happen again. 

    Know it's not what you wanted to hear, but it's the best I can do to help and hopefully it will not be an ongoing issue.

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey batboylucas11​ only trying to help.

    If you are seeing similiar issues please try the steps I shared to work on improving your connection.

    Darko

  • batboylucas11's avatar
    batboylucas11
    New Novice
    21 hours ago

    What a cop out from ea blaming your internet connection. 

    I've had same issues all season  getting kicked out randomly from games game constantly freezing at load in screens etc.

    Penalising my coins for saying I'm the one disconnecting from games when it's clearly an issue with ea servers.

    This is the only game I have had these issue with every time.

    Every other game on my ps no issues whatsoever so what does that tell you es

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey, unfortunately, when issues like this occur, we are not able to change the outcome of the result.  

    Generally, this is a result of network or connection-related issues so no harm in taking a look here and trying the various steps to improve your connection.

    It will take you a couple of minutes but it should hopefully ensure that this does not happen again. 

    Know it's not what you wanted to hear, but it's the best I can do to help and hopefully it will not be an ongoing issue.

    Darko

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