Problem after patch

Hello,

I’m reporting a missing paid content issue in EA SPORTS FC 26.

Platform: Xbox One

Game: EA SPORTS FC 26

Category: Purchase / Missing content

Case number: #235109378

I purchased in-game content, the payment was completed successfully, but the content never appeared in the game.

I contacted EA Help and received only automated responses. My case status shows “Waiting on player”, but there is no option to reply or provide additional information.

I followed all suggested steps:

• logged into the correct EA account
• restarted console and game multiple times
• waited over 24 hours
• checked all in-game sections
• verified server status

The issue is still not resolved and I have no way to contact a human support agent.

I am asking EA staff or a community manager to review my case or escalate it to the technical/purchase team, because at the moment I paid for content that I did not receive.