Recent Ping Increases - NA West

Question

Ever since the latest update I have had an increase in my ping while playing ultimate team. Before last week my ping was always around 20ms and it has increased to over 60ms.

Im using PlayStation 5 in California, I have seen Reddit posts describing the same issue. Someone suggested that maybe I’m being directed to a different game server than before and that is causing the sudden increase in ping. I am using a wired connection and have download speeds around 800mbps. I’ve troubleshooted everything I can on my end, worked with my ISP and they report that my connection has no issue. I’ve followed every single guide available on the EA help site, spoken with multiple ea advisors that are unable to do anything other than sending me links to useless help guides. The last EA advisor said all I can do now is post on this forum, so here I am.

if anyone in my region has experienced this in the past week or has some magical fix for this, please let me know.

ea_darko · Answer

Hey charliewilx1​ if seeing issues around connection then I would recommend taking a look here: https://help.ea.com/en/articles/technical-issues/problems-connecting-online/&nbsp;
If there were issues on the server side then we would be see them and be seeing a huge increase in contacts around this.
Darko

charliewilx1 · Answer

Appreciate the responseEA_Darko​&nbsp;but as I said I have been sent that same troubleshooting guide multiple times, followed every step and hasn’t helped. As I also said, I’ve troubleshooted this with my ISP and they can’t do anything on their end.i understand that if this was a server wide issue there would be more contacts on this. I have seen others posting about the same issue in the same region as me.&nbsp;when speaking with an EA “advisor” they told me the only thing I could do is post in this forum. Since you don’t think this is an actual issue and you’ve marked it as solved, I guess I have no options left to fix this.&nbsp;

ea_darko · Answer

The issue is almost certainly network or ISP charliewilx1​
All we can suggest is to continue to speak with your ISP.
Darko

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Recent Ping Increases - NA West

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