Request Compensation for Failed Lukaku SBC Due to Server Issues

From November 2nd to 9th, the SBC “Ultimate Scream Romelu Lukaku” was available.
During this period, I repeatedly attempted to complete the challenge via the Web App. While I was initially able to finish some segments, I consistently received the error message:

“EA servers are unavailable, please try again.”

Even brief login attempts were terminated within seconds with the same message.
Due to these persistent server issues on EA’s side and/or within the Companion/Web App, I was unable to complete the SBC before it expired and therefore could not obtain the Ultimate Scream Lukaku card.

I kindly request appropriate compensation and the retroactive granting of the Ultimate Scream Lukaku item, as this situation was outside of my control.

Thank you in advance.