steam account

Question

Hello EA Support,I am requesting assistance with my EA account connection.My previous Steam account was stolen, and I no longer have access to it. Because of this, I created a new Steam account and would like to link it to my EA account.However, I have been informed that I must wait 365 days before I can link a different Steam account. Since the original Steam account was compromised and is no longer under my control, I kindly ask if an exception can be made and the 365-day restriction removed.I am willing to provide any information or verification required to prove ownership of my EA account and explain the situation further.Thank you for your time and assistance.Kind regards,[aissa]

ea_darko · Answer

Hey aissa26​ sorry to hear that you have been having issues with your accounts.
Have you spoken with Steam support&nbsp; to regain access to your account?
I assume you have but want to be sure, what did Steam support advise you?
Can I ask where you are seeing the message that you must wait 365 days?
Have you linked an EA account to the new Steam account already or is it when you are trying to unlink from within the EA app or account?
Before we get into this, getting this info would make it a lot easier as I don't want to be sending you off to support elsewhere when there is nothing that they could do to help.
Darko

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