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KeremADZ's avatar
KeremADZ
Seasoned Novice
11 hours ago

FC 26 SPLASH SCREEN CRASH

Hi everyone, I need help and I want to bring attention to a critical issue that EA Support has finally acknowledged as a server-side bug. The Problem: I bought FC 26 and played it without any issues at the beginning. However, for the last 2 months, I haven't been able to launch the game. Every time I try to start it, it crashes instantly at the splash screen and sends me back to the EA App. What I’ve discovered: It’s not my PC: I can still play FC 25 on this same computer with zero issues. This proves my hardware and drivers are perfectly fine. Handshake Error: After many support sessions, it has been confirmed that the crash happens during the pre-initialization/authentication phase. My account cannot "handshake" with the EA servers to verify my game rights. No Folder Creation: The game crashes so early that it doesn't even create an "FC 26" folder in my Documents. Offline Mode Fails: Even trying to launch the game in Offline Mode leads to the same crash, meaning the license token is completely broken. My Request: EA Support has officially documented this as a potential bug in my case notes (Case ID: 239359087). They admitted that standard support tools cannot fix this and it requires a deeper look into the account's "entitlements." I am not looking for basic troubleshooting steps like "update your drivers" or "clear your cache"—I have done all of that dozens of times. I am requesting a senior technical specialist or a community manager to look into this account-side authentication block. Is anyone else who was previously able to play the game now stuck at the splash screen? How did you get EA to fix your account synchronization?

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