Still missing fc points hours after purchase
I brought 2800fc points earlier today and 6 hours later they’re still not here is anyone else having the same problem .
Forum Discussion
They are. I contacted customer service over 15 times now. Same explanation over and over again, saying it’s a latency issue. We’re now 5days later and still no communication or fc points.EA_Darko take some action please
EA_Darko
Community Manager
Community ManagerWe are not able to assist with anything account related Futjarne1997.
What exactly did the team advise you?
Darko
EA_Darko excuse me but are you serious? I’ve listed everything you guys said in this thread. Are you even reading the posts?
- EA_Darko
We do not have the ability to discuss your account with you Futjarne1997 nor can we discuss your case. All we can do is ask that you speak with the team and provide as much info as possible.
We can take a bug report here but beyond this our options are limited to assist. If we could assist further we would.
Darko
- it’s a latency issue and our team is working on it (majority of the attempts that I’ve took to speak to you guys)
- contacting psn network services (did that as well, and no success as it is an EA problem)
- clear licences (did that as well, no success)
- clear cache and start ps in safe mode
- reconnect the router
- fill in a claim
- asked me for several screenshots from my payment
all these things i’ve done and my 12k missing fc points still haven’t appeared. And that is since friday the 16th
this is every solution you guys said. None of them worked
EA_Darko io ho comprato 6k points e non mi sono stati caricati,cosa devo fare per farmeli caricare,non so più a chi contattare
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