Technical problem

Hello EA Support,

I am experiencing a very serious and ongoing issue with EA SPORTS FC 26 on PlayStation 5.

The game keeps crashing during gameplay with the error code CE-108255-1. This problem has been happening repeatedly and is not new — I already experienced the same issue in FC 25, and now it continues in FC 26 as well.

The crashes happen both online and offline. Sometimes the game closes suddenly during important matches, causing me to lose progress, coins, points, match rewards, and time invested into the game. It has become extremely frustrating because I can no longer play normally without worrying that the game will crash again.

I have already tried many troubleshooting steps, including:

- Restarting the PS5

- Reinstalling the game completely

- Updating the game to the latest version

- Updating the PS5 system software

- Rebuilding the database in Safe Mode

- Clearing cache

- Checking internet connection

- Making sure the console has enough storage space

Despite all of this, the problem still continues.

Since this issue has existed for me from FC 25 until FC 26, I believe there may be a deeper compatibility or optimization problem related to the game on PS5.

Please investigate this issue seriously because it is affecting my gameplay experience, my progress, and my trust in the stability of the game.

Thank you, and I hope for a real solution soon.