TRANSFER MARKET IS SOFTLOCKED
As title mentions, I must of removed the 'Intro To Evo' evolution before it was complete from a random gold card I probably commited to a random pointless SBC but now im locked out of the transfer market cant even search for players prices let alone list anything so now I cannot then go onto complete another 4 main objective groups so venturing out is locked, ive created a case with EA almost 2 weeks ago. Was told some in-game team was going to look at it but nothing. Logged back in yesterday - said no open cases only a closed case with 'no fix' or similar in red so I connected through the online chat through the case (wait for it...)
Then I rudely get told that because I've joined the chat through the original case I opened 2 weeks ago, (still was asked for my case number weirdly) that they have to go back to the start of escalating my case so every time it re-opens it then moves back to the back of a list?????
Is this a joke EA? I HAVE THE TRANSCRIPTS OF THE CHAT AND YOUR RUDE MEMBER OF YOUR TEAM "princee" IS SHOCKING IN THEIR RESPONSE TO ME
ITS A SIMPLE FIX
Sorry to hear that you have been having issues JoR288 and if you felt our support were not helpful enough.
If you have a case and it is escalated then this means that it has been removed from the normal support process and sent to a higher team. When this happens, if you reopen the case then you will be removed from any specialist queue and sent back to the regular support.
If the team has reescalated your case then the best thing to do is to wait for the team to reply to you.
If you want an update on your case or to make a complaint about the adviser, then you can open a new case so that your primary one is not removed from the queue.
Darko
