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irfancilek's avatar
irfancilek
Seasoned Newcomer
16 hours ago
Solved

Transfer Market

Hi everyone,

I wanted to start a discussion regarding the automated ban system on the Transfer Market and hear if others have experienced something similar.

I’m a daily, dedicated player with over 1,200 hours of playtime this past year. Recently, while away on vacation, my account got flagged and banned from the Transfer Market. I have never bought, sold, or transferred coins, nor used any third-party software—all my profits were made through regular, legal trading.

My main frustration is the appeal process. Every time I open a case, I receive what seems to be the exact same automated response stating the sanction stands, without any proof or details of a manual check.

Support agents on live chat have been empathetic and even escalated feedback for me, but the ToS team keeps sending automated refusals.

Has anyone here successfully gotten a true manual review after multiple automated rejections?How did you manage to get a human agent fromToS to actually look at your account logs?

Any advice or shared experiences would be greatly appreciated!

  • Hey irfancilek​ if you have a ban on your account then you can appeal it here

    We are not able to discuss your account with you, nor can we 

    If the TOS team has denied your appeals, then it means that they found evidence to support the ban.

    All appeals are independently reviewed by a member of the team, They use templates for the replies to ensure uniformity. 

    This is not anything that we can help with here, we simply cannot discuss your ban with you or any details of it.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey irfancilek​ if you have a ban on your account then you can appeal it here

    We are not able to discuss your account with you, nor can we 

    If the TOS team has denied your appeals, then it means that they found evidence to support the ban.

    All appeals are independently reviewed by a member of the team, They use templates for the replies to ensure uniformity. 

    This is not anything that we can help with here, we simply cannot discuss your ban with you or any details of it.

    Darko

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