Unable to claim Season Pass rewards
It’s not a visual glitch. I tried using the claim all button after completing the last 4 levels. I was given the rivaldo card and one pack, but none of the others. There were premium rewards at le...
Forum Discussion
EA_LunardustCat
Community Manager
Community ManagerHi, sorry to hear this has been such a disappointing experience. If the issue persists after waiting 24 hours and performing another full restart, please reach out to our support team so they can take a look.
No this response is not good enough. First of all my post about the same situation was ignored all day. Second of all, none of the guidance in that link accomplished anything. And finally, when you actually go to use the chat, you spend 15 minutes talking in circles with AI. The AI proceeds to refer you back to the troubleshooting, and a link to chat with a real person says this issue can’t be resolved through chat.
You need to flag this issue and escalate it to your higher ups. If it can’t be resolved then this is straight up robbery from EA.- EA_LunardustCat
The support team should be able to review your account and check what happened, while Community Managers can’t do that from the forums. The chatbot is primarily there to collect players' details first, so the case can be routed properly. It’s meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth.
If you feel your case may have been mishandled, you can share the case number. That said, your situation still sounds quite similar to the one in this thread, so it may be worth checking your items in-game and in the Web App again.
Get us in direct contact with someone who can actually help. There is a contractual agreement here that EA isn’t abiding by. If we pay for a season pass then we should receive what we paid for.
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