Forum Discussion

Re: Not able to stay connected to EA servers - Jio Fiber

Since over 48 hours I am unable to login to ultimate team on the PS5.  Missed weekend league due to the same reason. I have attached the screenshot for the same.

13 Replies

  • DopeMclean's avatar
    DopeMclean
    Seasoned Rookie
    3 months ago

    With all due respect multiple people are having the same issue. It can’t be an internet service provider issue because everyone is using different providers. My game lags out after every game, sbc even looking at evo players. I pay a lot of money for fibre optic, ultra fast internet and when I go on speed checker there’s no issues whatsoever. You advising us to connect to a mobile hotspot whilst paying a lot of money on internet providers just to play a laggy, game that constantly crashes, Makes no sense at all, surely the issue is with EA’s servers??? 

  • jUBiNho36's avatar
    jUBiNho36
    Seasoned Novice
    3 months ago

    I did connect with Jio Fiber. They came home, reset my router and checked everything. But could not find any fault in Jio

  • oneawesome3's avatar
    oneawesome3
    Rising Novice
    3 months ago

    I am currently using Jio Fiber & they do not allow to disable ipv4.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Did you try changing the IPv as I mentioned?

  • oneawesome3's avatar
    oneawesome3
    Rising Novice
    3 months ago

    Not for me , I am still not able to connect to the server & if I can somehow get in the menus are lagging a lot & will automatically kick me out of ultimate team.

  • jUBiNho36's avatar
    jUBiNho36
    Seasoned Novice
    3 months ago

    It was Gauntlet Tournament issue. Once Gauntlet 5 was over. Everything just turned normal magically. I am now scared of Gauntlet 6 starting in 2 days 🫣

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Try disabling IPv4 so you're just using IPv6.

  • oneawesome3's avatar
    oneawesome3
    Rising Novice
    3 months ago

    Nat type - 2

    There are 4 different IPv’s 

    IPv4

    IPv 6 ( Primary & Secondary )

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Go to the network settings on your console and let me know what it says for the NAT type as well as IPv.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello. As a test, please try switching your connection to a mobile hotspot. Again, this is just a test. Let me know if that works or not. Thank you.

  • jUBiNho36's avatar
    jUBiNho36
    Seasoned Novice
    3 months ago

    Its a known issue and worldwide phenomenon but EA  is busy hosting pros. Not even responding in forums. 

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