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sagarrawat004's avatar
sagarrawat004
Rising Traveler
3 months ago
Solved

Not able to stay connected to EA servers - Jio Fiber

Hi All, I am a FC26 user and I have using the game for a month now. Since last 2-3 days, I don't know why but my internet is not able to stay connected with EA servers despite having stable connect...
connectivity
crashing
lag
playstation
  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 months ago

Hello. As a test, please try switching your connection to a mobile hotspot. Again, this is just a test. Let me know if that works or not. Thank you.

oneawesome3's avatar
oneawesome3
Rising Novice
3 months ago

It still didn’t work on mobile hotspot.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Go to the network settings on your console and let me know what it says for the NAT type as well as IPv.

    • oneawesome3's avatar
      oneawesome3
      Rising Novice
      3 months ago

      Nat type - 2

      There are 4 different IPv’s 

      IPv4

      IPv 6 ( Primary & Secondary )

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Try disabling IPv4 so you're just using IPv6.

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